Privacy Policy

This is the Privacy Policy for www.BlueOrchidReflexology.co.uk.

About me:

My name is Kelly Garratt and the above website is run by myself for the purpose of my Reflexology business. 

Address: 6 Westfield Ave, Wigston, Leicestershire, LE18 1HX

Mobile: 07568320679

Email: enquires@blueorchidreflexology.co.uk 

What personal data I collect

Personal data is any information which identifies you personally – for example, your name, address, email etc. This Privacy Policy is concerned with the personal data for my reflexology clients and anyone who makes enquiries about my treatments. 

What information I hold and what I do with it

To give professional clinical treatments, I will ask for and keep information about your medical history and health. This information will be used to make a personal tailored treatment plan. The information to be held is:

• Your contact details
• Medical history and other health-related information (which I will take from you at first consultation)
• Treatment details and related notes (which I will take after each consultation)

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary and gaining your explicit consent.

How Long I Retain Your Information for

I will keep your information for the following periods: -

1. Claims occurring insurance - records to be kept for 7 years after last treatment.
2. Law regarding children’s records - records to be kept until the child is 25 or if 17 when treated, then 26.

Your data will not be transferred outside the EU without your consent.

Protecting Your Personal Data

I am committed to ensuring your personal data is secure.  To prevent unauthorised access or disclosure, I have put in place appropriate technical, physical, electronic, and managerial procedures in place to safeguard and secure the information I collect from you.

I will contact you using the contact preferences you have provided me in relation to:

• Appointment times
• Reflexology information or information related to your health
• Special offers and promotions (you may unsubscribe from this at any time)

Your Rights

GDPR gives you the following rights:

• The right to be informed - to know how your information will be held and used (this notice).
• The right of access - to see your therapist’s records of your personal information, so you know what is held about you and can verify it.
• The right to rectification - to tell your therapist to make changes to your personal information if it is incorrect or incomplete.
• The right to erasure (also called “the right to be forgotten”) - for you to request your therapist to erase any information they hold about you.
• The right to restrict processing of personal data - you have the right to request limits on how your therapist uses your personal information.
• The right to data portability - under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
• The right to object - to be able to tell your therapist you do not want them to use certain parts of your information, or only to use it for certain purposes.
• Rights in relation to automated decision-making and profiling.
• The right to lodge a complaint with the Information Commissioner’s Office - to be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

If you wish to exercise any of these rights, please use the contact details given above.

If you are dissatisfied with the response you can complain to the Information Commissioner’s Office; their contact details are at: www.ico.org.uk

THERAPIST’S RIGHTS

Please note:

• If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.
• Your therapist has to keep your records of treatment for a certain period of time as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.
• Your therapist can move their records between their computers and IT systems, so long as your details are protected from being seen by others without your permission.

Cookies

Cookies are used on this website to make the site easier to use and to track the traffic patterns of visitors. We are operating an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy with this, then you should adjust your web browser settings to disallow cookies.

This policy was created on the 13thAugust 2020.

Policy changes will be updated here and will only apply to information collected after the date of change. 

Consent

By using this website, you consent to this privacy policy. However, if you do have any concerns or questions relating to this policy, please do not hesitate to contact me via any of the channels noted above.